Customer Care

Thank you for purchasing from Mabel&mabel, we hope that you enjoy wearing and using our hair accessories and essentials. 


If you look after your products and treat them with care, they will last a very long time. Please keep all products dry and avoid contact with chemicals including fragrance which can discolour the products. After each use clean with a soft cloth and store in a cool dry place. 


TERMS & CONDITIONS

DELIVERY TERMS

Postage – Free on orders over £100 

Orders under £100 - £5.95 p&p 

We aim to ship orders within 2-3 working days. We ship all orders via Royal Mail (tracked service).

As soon as we have received and approved your order and payment, you will receive an email confirmation.

We hold the right to cancel an order if the product is not available for any reason. If this is the case, we will notify you and refund for the payment that you made.

We will refund using the same method originally used by you to pay for the product.


RETURN & EXCHANGES

Mabel&mabel would like you to be satisfied with your purchase and will gladly accept returns and/or exchanges for items purchased through our website. All returns must be unworn, unused, and returned in their original packaging within 14 days of purchase. Return shipping costs will be paid by you and remain your responsibility. An exception would be the case of a product that is defective upon reception or an error made by Mabel&mabel when sending the product. 


To return products please follow the steps below 

  • If you are not happy with the product, please send an email to hello@mabelandmabel.uk within 14 days. 
  • Please describe the reason of your return.
  • We will send you with a return form.
  • Pack the item(s) in original packaging and return to – 

 

Mabel & Mabel Ltd

9 Dewartown

Midlothian

EH23 4NX


If you have any further doubts or questions regarding your order or need assistance, please contact us on 07470 270236 or 07801079846 


Mabel&mabel x